Main Lesson
Discussion
• In your workplace, when do you usually need to make requests?
• Do you feel comfortable asking someone to do something for you?
• When was the last time you asked someone to do something for you?
• Is it easy for you to say no to others?
1. Facts
In American work culture, politeness and clarity are key when making requests. Use “could” instead of “can,” and try indirect questions like “Would it be possible…?” or “I was wondering if…”. Always include “please” and “thank you.”
Be specific and friendly by explaining why you need something and when you need it. If it’s not urgent, give enough time to complete the task. This shows respect for others’ workload and helps keep communication professional and cooperative.
2. Learn how
Request: Send me the report by 3 PM.
❓How many different ways can you make this request, changing the level of politeness or formality?
Direct / Neutral
• Can you send me the report by 3 PM?
• Please send me the report by 3 PM.
Polite / Formal
• Could you send me the report by 3 PM?
• Would you mind sending me the report by 3 PM?
• I’d appreciate it if you could send me the report by 3 PM.
Indirect / Softer
• I was wondering if you could send me the report by 3 PM.
• Do you think you might be able to send me the report by 3 PM?
• If it’s not too much trouble, could you send me the report by 3 PM?
• I’d be grateful if you could send me the report by 3 PM.
3. Practice
Colleague
• Asking a colleague to cover for you in a meeting because you’re double-booked.
• Requesting a teammate to review your draft before submission.
• Asking a colleague to close the window.
Manager / Supervisor
• Asking for permission to leave work early for a personal appointment.
• Requesting support on a new software tool.
IT / Admin / Support Staff
• Asking IT to reset your password.
• Requesting the office administrator to book a meeting room.
• Asking HR to send you the updated policy documents.
Client / External Partner
• Asking a client to resend an attachment that didn’t come through.
• Asking a supplier to deliver materials earlier than planned.
General / Mixed Situations
• Asking a colleague to lower their voice during a call because you need to concentrate.
• Asking your boss for feedback on your recent presentation.
4. Discussion
• Which types of requests are the hardest for you to make at work? Why?
• Do you prefer making requests in person, by email, or by chat? Why?
• How do you usually respond when someone makes a request you cannot fulfill?